Category Archives: Retail

UX Chapter 4 – @JustFabOnline

Thought it appropriate that today being the first of the month and I received a reminder that my boutique is ready that I should review @JustFabOnline.

I like the concept @JustFabOnline, I get a personalized Boutique based on my style preference and that makes my life so much easier. Congratulation to @JustFabOnline because I don’t have to provide my email information to just browse. I do have to be a member to have a search option, seriously? The search is very limited, try searching for ‘brown boots’ , the search requires a name, I am expected to know the item name to search, how usable is that?

Early morning on the first seems to be a problem in getting access to the site, whats up @JustFabOnline too much traffic? I tried using different devices and confirmed that my internet connection was working and could easily access other sites. At 10am ET a message on the web site tells me that maintenance is being performed. Bad Planning @JustFabOnline or an incorrect message? If new boutique messages are being sent for the first of the month you would want to make sure that there in no interference and should anticipate higher volume of traffic on the first 5 days when your customers are expected to use the site to make purchases. BTW this is not late night shopping for me on the East Coast, given that the company is on the West Coast it appears that the assumption is that the customers are also on the West Coast, come on this is a web site reaching multiple time zones! An hour later and we are back up and running.

I like the ease of use of the web site, the hover over function is great and gives you a nice alternative view of the item. The color switching is also a really nice feature. Browsing is relatively easy, might want to look at consistent labeling. Wish there was a search.

No problem with a different experience on the iPad seeing as there is no application, @JustFabOnline, any plans? The browser worked just fine.

Overall a good experience using this site. Kudos @JustFabOnline

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UX Chapter 3 – Flash Sales

I am the type of person that likes to touch and try on items of clothing before making a purchase so it took me some time before I was comfortable with buying online. I have always been a fan of stores like @TJMAXX so was very excited when I found sites like @Hautelook, @RueLaLa, @Gilt, @ideeli, @JustFab to name a few and oh boy what an eye opening experience it has been.

My initial disappointment was that most of these sites want you to become a member before you can browse, no no no! I don’t want to give you my information so that you can use it to target me in marketing your site and products. I would like to browse and if I find something that you have that I cannot live without I will be happy to provide my information to you.

My second disappointment is that I need to know what label or designer I want to shop, I am an average consumer and don’t shop by brand but rather by necessity. Please give me an option to browse all ‘buckets’ for those brown boots I need. You have all the data and I am sure can develop a friendly search option by tagging the items, it is not rocket science. I am prepared to spend money if the look and fit is good regardless of the brand name or designer.

My third disappointment is the time ticking by in front of your eyes. Why do I need to have a time limit? I understand that some people are motivated by a ‘Flash Sale’ and will drop everything to buy it now! but I am a working woman and cannot always get to my computer to get to that sale that is ending in 1 hour and 10 minutes. I might be in a meeting. My life revolves around time management and I do not want my shopping experience to be time managed as well. It causes my heart to race and I have felt the disappointment when the item I looked at is no longer available.

I suppose you might say that these sites are not for me…a pity, I have shopped a few and been happy with my purchases when I was able to ‘get in on the deal’.

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